01 — INTAKE
↳
30-Second Check-in
Scan IMEI/serial, capture unlock pattern, log existing scratches with camera, and collect digital waiver signature on glass.
Built for independent repair shops & franchises
Less admin.
More repairs.
Run tickets, parts, cash tills, digital signatures, and customer SMS updates from one fast workspace. FixDeck keeps the counter clear and the bench moving.
✓ 30-sec intake
✓ Pattern lock vault
✓ Glass signatures
✓ Dymo / Zebra labels
✓ Trade-in counter
Live shop view
Saturday, 19 Sep · Counter Online
Active Repair Queue
In Progress
18
Due Today
06
Ready / QA
09
TicketDevice / CustomerStatusDue
#1842
iPhone 15 ProRear glass · Mia H.
In repair
10:30 AM
#1841
Galaxy S24 UltraOLED assembly · Dave K.
Ready (QA ✓)
11:00 AM
#1840
iPad Air 5Charge port · Liam T.
Waiting part
14:45 PM
Today's Counter Revenue
+24% vs avg
$3,840.00
Technician Bench Load
78%
30-second rapid intake◆
Digital glass signatures◆
Android pattern lock vault◆
Dymo & Zebra label printing◆
Trade-in buyback counter◆
Cross-store warranty settlement◆
Two-way Xero & QuickBooks sync◆
Automated SMS customer updates◆
01 / The Core Product
One operating system.
Every repair workflow.
From walk-in to handover, every interaction lives on the same unified work order. Your bench team sees what matters, customers get real-time SMS updates, and no screw or part disappears between the counter and shelf.
Work Order #1842
iPhone 15 Pro Max
Rear glass laser removal & OEM battery swap
Customer
Mia Henderson
Assigned Tech
Alex · Bench Bay 2
Estimate Approved
$289.00 (Signed ✓)
Target Ready
Today, 10:30 AM
Lifecycle Progression
Checked inDiagnosedOn BenchReady QA
Next Bench Action
Release Quality Check
Verify optical cameras, wireless charging coils, and True Tone display calibration before triggering the pickup SMS.
Inventory / Automated Restock Watch
Parts Requiring Reorder
| Component | On Hand | Allocated to Tickets | Trigger Status |
|---|---|---|---|
| iPhone 14 OLED Assembly — Refurbished | 3 | 2 | Critical (Reorder 5) |
| Galaxy S24 Ultra USB-C Port Board | 8 | 1 | Healthy |
| iPad Air 5 Digitizer Glass — Space Gray | 1 | 1 | Out of stock (Order 3) |
Automated Twilio SMS Dispatch
FixDeck Repairs
DeliveredHi Mia, great news! Your iPhone 15 Pro Max repair is complete and has passed all our QA bench tests. It is packed and ready to collect before 5:30 PM today.
View repair invoice & balance ($289.00) →Channels
SMS + Branded Email
Trigger
Status → Ready for Pickup
Gross Repair Revenue
$84,210
↑ 14.8% vs last month
Gross Profit Margin
61.8%
Target benchmark: 60%
Average Turnaround
3.2h
↓ 42 min faster
Weekly Repair Turnaround Volume
Trailing 8 Weeks02 / From Counter to Collection
A clean handoff,
every single repair.
Eliminate lost paper tickets, disputed scratches, and technician guessing. Every stage is signed, inspected, and verified.
02 — ESTIMATE
⌁
1-Click Approval
Send password-free quote link via SMS with photo proof of internal fault. Customer signs approval on phone in 60 seconds.
03 — REPAIR & PARTS
⚒
Move the Bench
Assign technician bays, reserve parts from serialized inventory, link supplier orders, and track active wrench time.
04 — COLLECTION
✓
Close with Confidence
Run checkout QA, split tender payments at POS till, issue warranty certificate, and trigger 5-star Google review requests.
Stop Paying for Chaos
Calculate your shop's lost admin costs.
Adjust the sliders for your repair team. Based on verified shop data, FixDeck reduces counter and paperwork friction by at least 35%.
✓ Faster intake
✓ Zero phone tag
✓ Reconciled cash till
Estimated Annual Net Savings
$5,533
146 technician hours returned to the bench every year
03 / Transparent Pricing
Built to pay for itself.
Flat, predictable pricing with no per-user penalties or hidden setup fees.
Most Popular Plan
FixDeck Pro
For high-volume independent repair workshops.
$69
USD / month
Billed monthly. Cancel anytime.
Start 14-day free trial ↗No credit card required · Instant setup
Everything included in Pro:
- ✓ Unlimited repair tickets
- ✓ 1 Location & 10 User seats
- ✓ 30-sec intake & pattern lock
- ✓ Digital glass signatures
- ✓ Thermal barcode label printing
- ✓ Pre-owned buyback counter
- ✓ Till float reconciliation
- ✓ Automated SMS updates (50/mo)
- ✓ Stripe & Square terminal checkout
- ✓ Full REST API & webhooks
Running multiple locations?
View Multi-Store ($129/mo) →
04 / Questions
The practical stuff.
Still evaluating repair platforms? We give you straight answers without the sales runaround.
Speak with a repair specialist ↗